Major incident

Gorgias: Degraded performance on some services

Current status of Gorgias: Operational — live Gorgias status

Timeline

1. Nov 2, 2026, 21:56 UTC
   investigating
   We have identified several degraded performance on some services. We are actively working to address this situation.
2. Nov 3, 2026, 22:26 UTC
   investigating
   We have identified several degraded performance on some services. We are actively working to address this situation. Here the list of service affected: Mobile application Communication between 3rd Parties application and Gorgias
3. Nov 4, 2026, 04:58 UTC
   investigating
   We have identified several degraded performance on some services. We are actively working to address this situation. Here the list of service affected: Mobile application Communication between 3rd Parties application and Gorgias Chat widget
4. Nov 4, 2026, 05:33 UTC
   investigating
   We have identified several degraded performance on some services. We are actively working to address this situation. Here the list of service affected: Mobile application Communication between 3rd Parties application and Gorgias
5. Nov 5, 2026, 15:23 UTC
   investigating
   We have identified several degraded performance on some services. We are actively working to address this situation. Here the list of service affected: Mobile application Communication between 3rd Parties application and Gorgias Phone calls
6. Nov 5, 2026, 16:04 UTC
   investigating
   We have identified several degraded performance on some services. We are actively working to address this situation. Here the list of service affected: Mobile application Communication between 3rd Parties application and Gorgias

Updates as published by Gorgias (original).