Minor incident

GMO GlobalSign: HVCA API Integration Issues Affecting Some Customers

Affected: Certificate Issuance

Current status of GMO GlobalSign: Operational — live GMO GlobalSign status

Timeline

1. Nov 5, 2026, 20:28 UTC
   identified
   We are investigating an issue affecting some HVCA customer integrations. Some customers may experience issues when retrieving issued certificates. Our team is actively investigating and working to restore normal service. We will provide further updates as more information becomes available.
2. Nov 5, 2026, 20:44 UTC
   identified
   As part of our ongoing investigation, we are rolling back the recent change to restore normal service. We will continue to monitor the service and provide a further update once the rollback is complete.
3. Nov 5, 2026, 20:55 UTC
   monitoring
   The rollback has been completed, and we are monitoring the service to confirm that normal operation has been restored. We will provide a further update once monitoring is complete.
4. Nov 5, 2026, 21:33 UTC
   resolved
   The rollback has been completed, and following a period of monitoring, we have confirmed that the affected HVCA services are operating normally. This incident is now resolved.

Updates as published by GMO GlobalSign (original).