Minor incident

ThousandEyes: Service Degradation on Connected Devices Real Speed tests in EU region.

Nov 5, 2026, 20:51 UTC

started

22:17 UTC

resolved

1 h 26 min

duration

Affected: Connected Devices (Formerly SamKnows)

Current status of ThousandEyes: Operational — live ThousandEyes status

Timeline

Nov 5, 2026, 20:51 UTC
investigating
Status Our Engineering Team is actively working on a solution. Customer impact Starting on November 5th at around 11:30 UTC the Connected Devices Real Speed tests in EU region may not run the full two-step speed test.
Nov 5, 2026, 21:23 UTC
identified
Our Engineering Team has implemented a fix, and we are seeing signs of recovery. We are continuing to monitor.
Nov 5, 2026, 22:13 UTC
monitoring
A fix has been implemented and we are monitoring the results.
Nov 5, 2026, 22:17 UTC
resolved
This incident has been resolved.

Updates as published by ThousandEyes (original).

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