Critical incident

Gladly: Investigating Login Issue

Affected: Login

Current status of Gladly: Operational — live Gladly status

Timeline

1. Aug 1, 2026, 06:06 UTC
   investigating
   Gladly is investigating a Login Issue. We are continuing to work on a resolution, and will continue updating this page every 30 minutes or sooner. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
2. Aug 1, 2026, 06:42 UTC
   monitoring
   We deployed a fix for this issue at 11:42 PM PT. Agents are now able to login to Gladly and access as usual. We will continue to monitor prior to resolving this Status Page. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
3. Aug 1, 2026, 07:00 UTC
   resolved
   We have completed our monitoring period and confirmed that the issue is fully mitigated. All services are functioning normally. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Updates as published by Gladly (original).