Major incident

Gladly: Gladly Login Issues

Current status of Gladly: Operational — live Gladly status

Timeline

1. Apr 2, 2026, 05:43 UTC
   resolved
   Between 10:43 PM - 10:52 PM PT on 04/01/2026, Agents who refreshed their pages or attempted to login to Gladly were unable to do so. Gladly has issued a hotfix for this, and is operating as expected again. Please contact Gladly Support if you have any further questions.

Updates as published by Gladly (original).