Minor incident

Gladly: Intermittent Issues with Login and Routing

Affected: Gladly Team Solution

Current status of Gladly: Operational — live Gladly status

Timeline

1. Oct 23, 2026, 15:43 UTC
   investigating
   We are investigating reports of intermittent issues with login and routing. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
2. Oct 23, 2026, 16:04 UTC
   identified
   We have identified potential root cause connected to Cloudflare. We are investigating mitigation options and will post here every 30 minutes or when an update is available - whichever comes first. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
3. Oct 23, 2026, 16:23 UTC
   monitoring
   We have implemented a fix for this issue and are monitoring. Agents may need to clear their cache and cookies before logging back in. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
4. Oct 23, 2026, 16:53 UTC
   resolved
   After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly is fully operational. We will distribute a thorough Root Cause Analysis (RCA) for this incident via email as soon as possible. The RCA will contain details on root cause, incident timeline, recovery steps, and remediation steps. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Updates as published by Gladly (original).