Gladly outage history and status
Is Gladly down right now?
No
All Systems Operational Official status as of Oct 26, 2026, 16:17 UTC (refreshing…)
Open incidents
99.53%
uptime, 90 days
9
incidents, 90 days
2 h 59 min
median time to fix
Oct 23, 2026
last incident
Gladly components
- Gladly Team Solution Operational
- Gladly Structured Threads Solution (Legacy) Operational
- Admin Operational
- APIs, Webhooks and Integrations Operational
- Channel - Chat (Glad App) Operational
- Channel - Email Operational
- Channel - Facebook Messenger Operational
- Channel - Instagram Operational
- Channel - SMS Operational
- Channel - Voice Operational
- Channel - WhatsApp Operational
- Login Operational
- Payments Operational
- Reporting Operational
- Routing, Prioritization and Workflow Operational
- Search Operational
- Tasks Operational
- Gladly AI Solution Operational
Gladly outage history
| Started (UTC) | Incident | Impact | Duration |
|---|---|---|---|
| Oct 23, 2026, 15:43 UTC | Intermittent Issues with Login and Routing Gladly Team Solution | Minor | 1 h 11 min |
| Oct 19, 2026, 18:29 UTC | Insights Agent Issues Reporting | Minor | 3 h 08 min |
| Sep 24, 2026, 14:45 UTC | Topics popover getting cut off/hidden behind Answers & Team Assist panel Admin | Minor | 2 h 59 min |
| Sep 10, 2026, 15:08 UTC | Intermittent Report Loading Issues Reporting | Major | 9 h 22 min |
| Sep 9, 2026, 22:19 UTC | Reports Not Loading Reporting | Minor | 4 h 26 min |
| Sep 9, 2026, 12:59 UTC | Reports not loading Reporting | Minor | 1 h 50 min |
| Aug 31, 2026, 22:55 UTC | Reports not loading Reporting | Minor | 4 h 47 min |
| Aug 1, 2026, 06:06 UTC | Investigating Login Issue Login | Critical | 53 min |
| Jul 30, 2026, 19:37 UTC | Gladly AI Elevated Handoffs on Chat, Email and SMS Gladly AI Solution | Minor | 4 min |
| Jun 22, 2026, 13:52 UTC | Investigating Gladly Team not loading Gladly Team Solution | Minor | 3 h 06 min |
| Jun 2, 2026, 14:52 UTC | Gladly Team not loading Gladly Team Solution | No impact | 1 h 29 min |
| May 22, 2026, 04:08 UTC | Intermittent issues loading conversations from the APAC region Gladly Team Solution | Minor | 1 h 17 min |
| May 20, 2026, 19:31 UTC | Gladly AI Issues Identified Gladly AI Solution | Major | 1 h 56 min |
| May 8, 2026, 01:24 UTC | Intermittent Latency in Liveboards and Routing Reporting, Routing, Prioritization and Workflow | Minor | 1 h 55 min |
| Apr 2, 2026, 06:24 UTC | Gladly Login Issues | Major | — |
| Jan 27, 2026, 19:06 UTC | Increased Unexpected Handoffs (Gladly Structured Threads - Legacy) Gladly Structured Threads Solution (Legacy) | No impact | 8 h 52 min |
| Jan 22, 2026, 07:51 UTC | Investigating Login Issue Gladly Team Solution, Gladly Structured Threads Solution (Legacy) | Critical | 26 min |
| Jan 17, 2026, 19:43 UTC | Intermittent issues loading conversations Gladly Team Solution | No impact | 13 min |
| Jan 8, 2026, 17:40 UTC | Gladly Login Issues Upon Page Refresh | Major | — |
| Dec 19, 2025, 16:59 UTC | Investigating Latency Gladly Team Solution | Minor | 1 h 05 min |
| Dec 5, 2025, 08:56 UTC | Investigating Login Issue Gladly Team Solution, Gladly Structured Threads Solution (Legacy) | Critical | 24 min |
| Oct 20, 2025, 14:16 UTC | Investigating Performance Issue Gladly Team Solution, Channel - Chat (Glad App), Channel - Voice, Reporting | Minor | 7 h 45 min |
| Oct 20, 2025, 07:10 UTC | Investigating Performance Issue Gladly Team Solution, Login | Critical | 2 h 46 min |
| Oct 9, 2025, 13:24 UTC | 'Shared' reports category missing (Insight Builder) and Language filter Reporting | No impact | 10 h 11 min |
| Sep 25, 2025, 00:39 UTC | Gladly Reports and Insight Builder Data Latency Reporting | Minor | 33 min |
51 incidents in our archive since October 9, 2023.
When and where Gladly fails
By weekday
Most incidents start on Thu.
- Mon9
- Tue4
- Wed10
- Thu19
- Fri7
- Sat2
- Sun0
Most affected, last 12 months
- Gladly Team Solution8
- Reporting6
- Gladly Structured Threads Solution (Legacy)3
- Gladly AI Solution2
- Admin1
- Login1
- Routing, Prioritization and Workflow1
When Gladly went down with others
- Oct 23, 2026, 14:48 UTC 27 services reported incidents within the hour
- Sep 10, 2026, 14:53 UTC 21 services reported incidents within the hour
- Jun 22, 2026, 13:33 UTC 30 services reported incidents within the hour
- May 7, 2026, 23:43 UTC 61 services reported incidents within the hour
- Dec 5, 2025, 08:45 UTC 88 services reported incidents within the hour
Other communication services
FAQ
- Is Gladly down right now?
- At our last check Gladly's official status page reported: All Systems Operational. This page refreshes the status every few minutes.
- How often does Gladly go down?
- Gladly reported 9 incidents in the last 90 days (2 major or critical), with 616 minutes of major outage: 99.53% uptime.
- When was the last Gladly outage?
- The latest reported incident started on Oct 23, 2026, 15:43 UTC: "Intermittent Issues with Login and Routing", resolved after 1 h 11 min.
- How long do Gladly outages last?
- Half of Gladly's incidents in the last 90 days were resolved within 2 h 59 min.
Source: Gladly official status page · RSS of Gladly incidents · status badge for your site