Minor incident

Signicat: Degraded performance - ID Document and Biometric Verification - VideoID and Assure API

Oct 6, 2026, 11:16 UTC

started

06:35 UTC

resolved October 7, 2026

19 h 19 min

duration

Current status of Signicat: Operational — live Signicat status

Timeline

Oct 6, 2026, 11:16 UTC
investigating
We are currently observing degraded performance with VideoID and Assure API. Incident response has been initiated and we are actively investigating the issue and working to restore normal operations.
Oct 6, 2026, 13:59 UTC
monitoring
The incident affecting ID Document and Biometric Verification - Assure API has been resolved. We continue to monitor the VideoID performance. We apologize for any inconvenience caused.
Oct 7, 2026, 06:35 UTC
resolved
The issue has been resolved.

Updates as published by Signicat.

WiscNet 12:14 UTC · [2299908] St. Croix Central School District - Down
Dimensions 12:06 UTC · TEST - Dimensions web application is not available - TEST
Fly.io 11:59 UTC · Impaired IPv6 connectivity in ORD
Harness 11:58 UTC · Single Customer: IaCM pipeline executions failing intermittently in Prod 1
Sinch 11:58 UTC · Post-Incident Notification - Delivery Issue Sweden - Tele2Comviq
Bling 11:49 UTC · Atraso na reativação automática de conta após processamento do retorno bancário
Altium 365 11:25 UTC · Incident with Components and Supply Chain
Scaleway 10:57 UTC · [DC5] Public Switch in rack b11 room 1 is down
Genetec Cloud Products 10:53 UTC · Potential issue affecting Genetec Cloud Products / Security Center SaaS → Device management (enrollment and device configuration) West Europe
Gandi.net 10:47 UTC · Delays on PaaS and Cloud operations at FR-SD3
AssemblyAI 10:30 UTC · Rejected Sessions on US Endpoint for Universal-3.6 Pro Realtime Model
ElevenLabs 10:28 UTC · EU Agents disruption in SIP calls
IXOPAY 10:23 UTC · Intermittent issues with AI Payments Intelligence Portal