Critical incident

FortiSASE: San José PoP - Service Disruption

Current status of FortiSASE: Under maintenance — live FortiSASE status

Timeline

1. Jul 3, 2026, 14:03 UTC
   investigating
   We are currently investigating a service disruption affecting the San José, California PoP. This location is no longer operational and customers routing traffic through this location may experience connectivity issues. Our engineering team is actively working on the issue and already reached out relevant team, thanks to let us provide further updates as soon as more information becomes available. If you have any questions regarding this incident, please contact FortiCare Support https://www.fortinet.com/support/contact and reference FortiSASE Operations ticket #538339
2. Jul 3, 2026, 14:30 UTC
   monitoring
   Connectivity to the San Jose infrastructure has been fully restored and all services are now operating normally. We will continue to monitor the situation to ensure stability.
3. Jul 3, 2026, 15:05 UTC
   resolved
   This incident has been resolved.

Updates as published by FortiSASE (original).