Major incident

Ellucian Cloud: Service Notification: Smart Plan

Affected: Ellucian Smart Plan (US)

Current status of Ellucian Cloud: Operational — live Ellucian Cloud status

Timeline

1. Aug 20, 2026, 14:49 UTC
   investigating
   Ellucian is aware of an issue affecting Smart Plan for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
2. Aug 20, 2026, 16:17 UTC
   monitoring
   Ellucian has resolved the issue and restored service. We will continue to actively monitor the service. Additional updates will be provided on this status page. Thank You, Your Ellucian Team
3. Aug 20, 2026, 16:58 UTC
   resolved
   Ellucian has resolved an issue affecting Smart Plan for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team

Updates as published by Ellucian Cloud (original).