Major incident

Ellucian Cloud: Service Notification: Colleague SaaS / Web interfaces

Affected: Ellucian Colleague SaaS

Current status of Ellucian Cloud: Operational — live Ellucian Cloud status

Timeline

1. May 6, 2026, 14:47 UTC
   identified
   Ellucian is aware that Colleague SaaS customers may be experiencing issues accessing the Self-Service, User Interface or Colleague Web API applications. Ellucian Engineers have identified a solution and are working towards implementing that solution. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team
2. May 6, 2026, 15:48 UTC
   identified
   Ellucian Engineers have implemented the solution to this issue and are currently validating the solution with impacted customers.
3. May 6, 2026, 15:54 UTC
   resolved
   Ellucian Engineers have implemented the solution to this issue, and all production services have been restored.

Updates as published by Ellucian Cloud (original).