Major incident
Alloy: loqate down address formatter unavailable
Aug 20, 2026, 15:38 UTC
started
20:43 UTC
resolved
5 h 05 min
duration
Affected: Customer Dashboard
Current status of Alloy: Operational — live Alloy status
Timeline
- Aug 20, 2026, 15:38 UTCidentifiedWe've detected issues with our address formatting provider. Decisioning is continuing to operate, but raw provided address will be sent to downstream services, which may result in some false negatives. We are currently in contact with the vendor and will update as soon as we know more.
- Aug 20, 2026, 20:43 UTCresolvedThis incident has been resolved.
Updates as published by Alloy (original).
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- PowerSchool Products 14:58 UTC · Investigating Issues Accessing eFP
- Ellucian Cloud 14:49 UTC · Service Notification: Smart Plan
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