Major incident

impact.com: Newsletters, CRM, and Workflows Emails Not Sending

Affected: System Emails

Current status of impact.com: Operational — live impact.com status

Timeline

1. Aug 20, 2026, 13:54 UTC
   investigating
   We are currently investigating this issue.
2. Aug 20, 2026, 13:59 UTC
   identified
   We have identified the issue and are currently working on a fix.
3. Aug 20, 2026, 15:38 UTC
   monitoring
   A fix has been implemented and we are monitoring results.
4. Aug 20, 2026, 23:20 UTC
   resolved
   The incident has been resolved. In order to improve performance a change was made to outreach analytics backend system which prevented emails from being sent out and logged. The change was reverted and the system was operational about 8 hours ago.

Updates as published by impact.com (original).