Major incident
CallRail: Transcriptions API Timeout
Aug 20, 2026, 14:13 UTC
started
15:25 UTC
resolved
1 h 13 min
duration
Affected: Call Transcription, Conversation Intelligence
Current status of CallRail: Operational — live CallRail status
Timeline
- Aug 20, 2026, 14:13 UTCinvestigatingWe are currently investigating this issue.
- Aug 20, 2026, 14:17 UTCinvestigatingWe are continuing to investigate this issue.
- Aug 20, 2026, 14:20 UTCidentifiedThe issue has been identified and a fix is being implemented.
- Aug 20, 2026, 14:58 UTCmonitoringA fix has been implemented and we are monitoring the results.
- Aug 20, 2026, 15:25 UTCresolvedThis incident has been resolved.
Updates as published by CallRail (original).
Other services with incidents at the same time
This was part of a wider event: 20 services reported incidents within the hour.
- PowerSchool Products 14:58 UTC · Investigating Issues Accessing eFP
- Ellucian Cloud 14:49 UTC · Service Notification: Smart Plan
- GitHub 14:43 UTC · Intermittent failures creating agent tasks
- Crossref 14:13 UTC · Crossref Metadata Search - search.crossref.org - Outage (504 gateway timeout)
- impact.com 13:54 UTC · Newsletters, CRM, and Workflows Emails Not Sending
- Cornerstone 13:53 UTC · Edge Import issues in UK swimlane
- Snowflake 13:47 UTC · INC20000168
More CallRail incidents
- October 23, 2026 Incident at Unbounce affecting operability to the integration.
- August 20, 2026 Integrations Connection Error