Minor incident

Ellucian Cloud: Ellucian Workflow – Service Disruption

Affected: Ellucian Workflow - Australia, Ellucian Workflow - Canada, Ellucian Workflow - Europe, Ellucian Workflow - Middle East, Ellucian Workflow - U.S.

Current status of Ellucian Cloud: Operational — live Ellucian Cloud status

Timeline

1. Oct 21, 2026, 15:33 UTC
   identified
   Ellucian Workflow is currently experiencing a service disruption. We are working with our technology partner to address the issue and restore service.
2. Oct 21, 2026, 16:44 UTC
   identified
   Ellucian Workflow is currently experiencing a service disruption because our third-party technology partner has temporarily taken its underlying services offline as a precautionary security measure while applying security patches.
3. Oct 21, 2026, 17:51 UTC
   monitoring
   The service disruption affecting Ellucian Workflow is ongoing. Our third-party technology partner continues working to complete the necessary security updates.
4. Oct 21, 2026, 18:47 UTC
   monitoring
   The service disruption affecting Ellucian Workflow is ongoing. Our third-party technology partner continues working to complete the necessary security updates.
5. Oct 21, 2026, 20:04 UTC
   monitoring
   The service disruption affecting Ellucian Workflow is ongoing. Our third-party technology partner continues working to complete the necessary security updates.
6. Oct 22, 2026, 14:07 UTC
   monitoring
   Our third-party technology partner has restored its underlying services following the security updates. Ellucian is monitoring service availability and validating connectivity for Ellucian Workflow.
7. Oct 22, 2026, 16:14 UTC
   monitoring
   Our third-party technology partner has restored its underlying services following the security updates. Ellucian is monitoring service availability and validating connectivity for Ellucian Workflow.
8. Oct 22, 2026, 20:11 UTC
   resolved
   The third-party service disruption affecting Ellucian Workflow has been resolved, and service restoration has been confirmed. Customers who have not yet restored connectivity contact Ellucian Support for assistance.

Updates as published by Ellucian Cloud (original).