Critical incident

PowerSchool Products: Investigating Issues Accessing eFP

Affected: eFinancePlus

Current status of PowerSchool Products: Operational — live PowerSchool Products status

Timeline

1. Aug 20, 2026, 14:58 UTC
   investigating
   We are investigating an issue affecting some eFP customers. Users may experience difficulties signing in or may be unable to access certain areas of the application after logging in. Our teams are actively working to identify the cause and restore full functionality. We will provide additional updates as more information becomes available.
2. Aug 20, 2026, 15:20 UTC
   monitoring
   We have deployed a fix to production that has resolved the issue in eFinancePlus. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
3. Aug 20, 2026, 16:31 UTC
   resolved
   A fix was successfully deployed to address the issue affecting eFinancePlus. Following a period of monitoring, application performance and functionality have remained stable and are operating as expected. We appreciate your patience while we worked to resolve this issue. If you continue to experience any issues, please contact Support.

Updates as published by PowerSchool Products (original).