Major incident
ElevenLabs: [Isolated environments] Issue with voices on EU and India Residency environments
Oct 21, 2026, 17:30 UTC
started
07:07 UTC
resolved October 31, 2025
—
duration
Current status of ElevenLabs: Operational — live ElevenLabs status
Timeline
- Oct 31, 2025, 05:27 UTCinvestigatingWe are investigating an issue with adding/missing voices in the EU and India Residency Environments. THe
- Oct 31, 2025, 06:37 UTCmonitoringWe have released a fix, and the error rate is decreasing. We are monitoring the performance.
- Oct 31, 2025, 07:07 UTCresolvedThe issue with the Isolated Environments has been resolved after we released a fix. The incident was caused by a change made to how we cache Voice Library voices in data residency environments. The issue only surfaced gradually hours after we released it as the cache for these voices were getting invalidated.
Updates as published by ElevenLabs.
Other services with incidents at the same time
This was part of a wider event: 109 services reported incidents within the hour.
- Snowflake 18:26 UTC · INC20000301
- SiteHost 18:24 UTC · PHP CVE Security Updates & Patching
- Cloudinary 18:22 UTC · Notice regarding recently-reported PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619
- Leap Event Technology 18:14 UTC · Intermittent Service Disruptions – Security Mitigation
- Scaleway 18:05 UTC · [GAPI] - [global] - Dedicated deployment deletion failing
- Dartmouth College 18:04 UTC · Claude Code System Down
- Mixpanel 18:00 UTC · Degraded Service for Requests to decide.mixpanel.com
- Lovable 17:57 UTC · Lovable is slow at answering
- Ledger 17:57 UTC · Service Loyalty Backend is down.
- Ledger 17:57 UTC · Service Loyalty Program is down.
- AfterShip 17:54 UTC · AfterShip Warranty: All claims are blocked. [Start Time: 2026/10/21 8:00 AM UTC - End Time: 2026/10/21 6:00 PM UTC]
- Sentry 17:53 UTC · Increased latency processing integration webhooks
- Granola 17:49 UTC · Desktop app transcription and other functions failing for some users
- Genetec Cloud Products 17:42 UTC · ClearID facing issues with plugin version 3.0.1153 - Command processing
- Strava 17:41 UTC · iOS Purchase Issues
More ElevenLabs incidents
- October 21, 2026 Marketing website
- October 21, 2026 Inbound Twilio calls experiencing intermittent connection failures
- October 21, 2026 EU - STT - Increase in latency in the EU Residency for Speech-to-Text requests
- October 21, 2026 Claude MCP connection not working
- October 21, 2026 EU Agents disruption in SIP calls
- October 21, 2026 Increased Rate of LLM Failure Errors on Agent Platform Calls