Minor incident

ElevenLabs: Inbound Twilio calls experiencing intermittent connection failures

Oct 21, 2026, 17:30 UTC

started

12:43 UTC

resolved August 18, 2026

—

duration

Current status of ElevenLabs: Operational — live ElevenLabs status

Timeline

Aug 18, 2026, 12:39 UTC
identified
From ~07:00 UTC, a small percentage (<1%) of inbound Twilio calls failed to connect due to a configuration error on our side. Affected callers were unable to connect to an agent; outbound calls and other traffic were unaffected. The change has been rolled back and calls have been connecting normally since ~11:00 UTC. No customer action needed.
Aug 18, 2026, 12:43 UTC
resolved
Inbound calls are currently operational.

Updates as published by ElevenLabs.

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