Critical incident

Dutchie: Snowflake Data and Reporting Outage

Current status of Dutchie: Operational — live Dutchie status

Timeline

1. Aug 31, 2026, 17:30 UTC
   investigating
   We are currently investigating a disruption affecting report generation within Back Office and BI Tools. This issue is the result of an active platform incident with our data provider, Snowflake. Customers may experience failures when attempting to run or access reports in both products. This issue is a result of a problem reported by our data partner Snowflake, they have published an official status page available to view here [status.snowflake.com](http://status.snowflake.com) . Our engineering team is actively monitoring the situation and will provide updates as more information becomes available.
2. Aug 31, 2026, 18:17 UTC
   monitoring
   We have moved this incident to monitoring. Snowflake has confirmed that the majority of service impact has been resolved, and we are seeing recovery across our reporting and data services. We will continue to monitor and provide a final update once full resolution is confirmed.
3. Aug 31, 2026, 19:01 UTC
   resolved
   Snowflake has resolved the platform issue that was affecting data and reporting services for Dutchie customers. All Snowflake services have been restored, and in-app reporting, Looker BI, and Secure Data Share functionality should be fully operational.

Updates as published by Dutchie.