Critical incident

Glia: Service disruption of Glia Platform affecting engagements

Affected: Overall System Status Americas, Communications, CoBrowsing, Glia Virtual Assistant (GVA)

Current status of Glia: Operational — live Glia status

Timeline

1. Aug 31, 2026, 17:29 UTC
   investigating
   We are currently investigating an issue affecting the performance of engagements. We are working to resolve this issue. We will share updated info here as soon as possible.
2. Aug 31, 2026, 17:38 UTC
   monitoring
   We have implemented a fix and are monitoring the system as it recovers. We are continuing to monitor the issue.
3. Aug 31, 2026, 17:43 UTC
   resolved
   The incident has been resolved, our telemetry and monitoring shows that all features are fully functional.

Updates as published by Glia (original).