Major incident

Follow Up Boss: Widespread Service Disruption

Aug 31, 2026, 18:23 UTC

started

21:09 UTC

resolved

2 h 46 min

duration

Affected: Follow Up Boss Web Application, Follow Up Boss Public Website

Current status of Follow Up Boss: Operational — live Follow Up Boss status

Timeline

Aug 31, 2026, 18:23 UTC
investigating
We are currently experiencing a service disruption. We are working to identify the root cause and implement a solution. This disruption is affecting a broad number of customers and features of Follow Up Boss. We will post updates here as they become available.
Aug 31, 2026, 18:25 UTC
investigating
We are continuing to investigate this issue.
Aug 31, 2026, 19:23 UTC
monitoring
We've applied a potential mitigation and are monitoring to determine if it has fixed the issue.
Aug 31, 2026, 21:09 UTC
resolved
The incident is resolved after rolling back fully.

Updates as published by Follow Up Boss (original).

This was part of a wider event: 23 services reported incidents within the hour.

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Kennesaw State University 19:17 UTC · Microsoft Office 365, OneDrive and SharePoint Issue Identified - 08/31/2026
Instructure 17:49 UTC · PDX Users getting a Website is under heavy Load (request timed out)
Ashby 17:44 UTC · All-in-One: Elevated Dropbox Sign Errors
Red Hat 17:31 UTC · Ask Red Hat - Outage
Dutchie 17:30 UTC · Snowflake Data and Reporting Outage
Glia 17:29 UTC · Service disruption of Glia Platform affecting engagements