OutageDB

Major incident

Instructure: PDX Users getting a Website is under heavy Load (request timed out)

Aug 31, 2026, 17:49 UTC
started
23:06 UTC
resolved
5 h 17 min
duration

Affected: Canvas LMS, us-west-2

Current status of Instructure: Operational — live Instructure status

Timeline

  1. Aug 31, 2026, 17:49 UTC
    investigating
    We are currently investigating this issue.
  2. Aug 31, 2026, 18:12 UTC
    investigating
    We are continuing to investigate this issue.
  3. Aug 31, 2026, 18:42 UTC
    investigating
    We are continuing to investigate this issue.
  4. Aug 31, 2026, 19:08 UTC
    investigating
    We are continuing to investigate this issue.
  5. Aug 31, 2026, 19:39 UTC
    investigating
    We are continuing to investigate this issue.
  6. Aug 31, 2026, 20:11 UTC
    investigating
    We are continuing to investigate this issue, but we believe we have currently mitigated the error users were receiving.
  7. Aug 31, 2026, 20:21 UTC
    monitoring
    A fix has been implemented and we are monitoring the results.
  8. Aug 31, 2026, 21:04 UTC
    monitoring
    We are continuing to monitor for any further issues.
  9. Aug 31, 2026, 21:53 UTC
    monitoring
    We are continuing to monitor for any further issues.
  10. Aug 31, 2026, 22:26 UTC
    monitoring
    We are continuing to monitor for any further issues.
  11. Aug 31, 2026, 23:06 UTC
    resolved
    This incident has been resolved.

Updates as published by Instructure (original).

Other services with incidents at the same time

This was part of a wider event: 23 services reported incidents within the hour.

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