Major incident

Cytracom: UCaaS: Inbound/Outbound Call Failures

Jun 2, 2026, 16:11 UTC

started

20:57 UTC

resolved

4 h 45 min

duration

Affected: Call Completion

Current status of Cytracom: Operational — live Cytracom status

Timeline

Jun 2, 2026, 16:11 UTC
investigating
We are currently investigating intermittent inbound and outbound call failures affecting some customers. Our team is actively working to identify the issue and will provide updates as they become available.
Jun 2, 2026, 16:49 UTC
monitoring
We identified an issue affecting call processing on a subset of voice servers, which resulted in intermittent inbound and outbound call failures for some customers. Our engineering team applied corrective action, and call processing has returned to normal. We are continuing to monitor the platform closely to ensure stability.
Jun 2, 2026, 20:56 UTC
monitoring
The issue causing intermittent inbound and outbound call failures has been resolved. Our engineering team identified a capacity constraint in a backend call processing service and applied corrective action. Calls are now processing normally, and the platform remains stable.
Jun 2, 2026, 20:57 UTC
resolved
This incident has been resolved.

Updates as published by Cytracom (original).

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