Minor incident

CM.com: Mobile Service Cloud - Degraded performance

Affected: Agent Inbox, E-Mail, Scripted Chatbot

Current status of CM.com: Operational — live CM.com status

Timeline

1. Oct 16, 2026, 14:45 UTC
   monitoring
   An issue which caused processing delays on incoming conversations and emails has been identified and a fix has been applied. Processing is currently recovering. Our engineers are monitoring the results.
2. Oct 16, 2026, 14:46 UTC
   monitoring
   We are continuing to monitor for any further issues.
3. Oct 16, 2026, 15:24 UTC
   monitoring
   Update: Conversations and emails that could not be processed this afternoon are still being reprocessed. As the fix takes effect, queued messages will be released, so you may still see delays.
4. Oct 16, 2026, 16:41 UTC
   resolved
   Resolved: Queues have been processed and the service is operating normally. We apologize for the inconvenience this may have caused. Kindly reach out to support in case you still experience any issues.

Updates as published by CM.com (original).