Minor incident

Cloud Security: [Cisco Umbrella & Cisco Secure Connect] Secure Web Gateway Degradation

Affected: SWG, SWG

Current status of Cloud Security: Operational — live Cloud Security status

Timeline

1. Oct 21, 2026, 14:56 UTC
   investigating
   We have identified an issue related to certificates issued by a third-party certificate vendor that affects SWG traffic. Customers with file inspection enabled are not expected to be affected; customers without it may continue to experience SWG traffic disruptions while we roll out a fix. We’re deploying the fix across the affected services and will provide further updates as the rollout progresses.
2. Oct 21, 2026, 15:53 UTC
   identified
   Cisco engineering continues to roll out and validate a remediation for the impact on SWG traffic caused by a third-party certificate issue across Cisco Umbrella and Cisco Secure Connect.
3. Oct 22, 2026, 08:09 UTC
   resolved
   The issue affecting Secure Web Gateway traffic, caused by a third-party certificate issue, has been resolved as of 07:56 UTC on October 22, 2026. Cisco engineering has completed and validated the remediation across all affected services, and all services are operating as expected. We apologize for any inconvenience caused and thank you for your patience. We're Here to Help If you continue to experience issues, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Connect and Cisco Umbrella experience.

Updates as published by Cloud Security (original).