No impact incident

Cloud Security: Cisco Secure Connect Issues Affecting MAD1.edc and MIL1.edc

Current status of Cloud Security: Operational — live Cloud Security status

Timeline

1. Oct 18, 2026, 19:48 UTC
   investigating
   We are investigating a control-plane issue affecting Spain (MAD1.edc) and Italy (MIL1.edc) data center. The affected locations are unable to reach a central service required to renew certificates and manage tunnel connections. Existing tunnels continue to operate while they remain stable and no configuration changes are needed. Attempts to establish new tunnels or modify existing tunnels can fail. Customer traffic is not currently impacted while existing tunnels and front ends remain stable. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
2. Oct 18, 2026, 22:36 UTC
   identified
   Restoration is underway, and services are improving. We’ll continue monitoring and provide another update as needed.
3. Oct 18, 2026, 22:52 UTC
   resolved
   The issue affecting services in MAD1.edc and MIL1.edc has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

Updates as published by Cloud Security (original).