No impact incident

Cloud Security: Cisco Secure Connect - Service Disruption in Melbourne, Australia

Oct 20, 2026, 00:24 UTC

started

00:24 UTC

resolved

<1 min

duration

Affected: Remote Access (Client)

Current status of Cloud Security: Operational — live Cloud Security status

Timeline

Oct 20, 2026, 00:24 UTC
resolved
We identified a service disruption affecting the Remote Access (Client) service at our Melbourne location (MEL1.EDC). Affected customers could establish a Remote Access VPN session but were unable to access the Internet or other resources through the VPN connection. The Melbourne location was temporarily taken out of rotation, and new connection requests were redirected to Sydney. Customer impact was mitigated while the issue was investigated. As of 14:31 UTC, the Melbourne location is active and back in rotation. New connection requests are being served from Melbourne again.

Updates as published by Cloud Security (original).

Gemini Exchange 01:23 UTC · Temporary Sign-in Issue to Exchange and Credit Card on Gemini Website
minimax 01:15 UTC · Elevated errors on Large Language Models (LLM)
SiteHost 01:07 UTC · Node outage - NZ-AKL2-VP731L
Mindbody 00:57 UTC · Error accessing Clients tab in Core site
OneIT 00:13 UTC · ISAAC-ORI Cluster Degraded Status
IPVanish 23:56 UTC · Aukland New Zealand
IPVanish 23:54 UTC · Seoul, South Korea
IPVanish 23:52 UTC · Brisbane, Australia
Alpaca 23:43 UTC · Brief API Timeouts
Unbounce 23:31 UTC · Billing Functions Restored - Now Monitoring
Zoom 23:27 UTC · Service Degradation Affecting Meeting Summaries Via Email.