Minor incident

CivicPlus: Degraded Performance - Payments

Oct 9, 2026, 17:38 UTC

started

13:02 UTC

resolved October 12, 2026

2 days 19 h

duration

Current status of CivicPlus: Operational — live CivicPlus status

Timeline

Oct 9, 2026, 17:38 UTC
monitoring
We are aware of an CardPointe EMV device service disruption that affected customers using a CardPointe integration. CardPointe has applied a fix, and our teams are monitoring to confirm normal service has been restored. You can follow their incident updates here: If you are still experiencing issues, CardPointe recommends power cycling your EMV device. If you are still experiences issues after power cycling your device, please contact CivicPlus Technical Support.
Oct 12, 2026, 13:02 UTC
resolved
This issue has been resolved and services are operating normally. We appreciate your patience while we worked to restore service.

Updates as published by CivicPlus.

This was part of a wider event: 12 services reported incidents within the hour.

Klarna 18:17 UTC · Sign-in and purchase disruption for BankID in Sweden
Blackbaud 18:16 UTC · Active Issue Alert – Blackbaud Financial Edge NXT - #000697141
ThreatLocker 18:00 UTC · Degraded Performance on Instance G
Daxko 17:42 UTC · Daxko Accounting - Login Unavailable
Blackbaud 17:42 UTC · Active Issue Alert – Blackbaud Luminate Online - 000697133
OpenAI 17:23 UTC · Delayed Costs data in the Compliance API
Daxko 17:17 UTC · Daxko Payments Cloud - Credit Card Payment Processing Unavailable
Zapier 17:07 UTC · zapier-dev-files.s3.amazonaws.com is tagged as "dangerous site" by Google
Paysafe 17:03 UTC · Service Disruption-Fiserv First Data
Handle 17:03 UTC · Payment processing disruption (CardConnect)
Worldpay 16:59 UTC · INC0682770 - eCommerce (VAP) - Secure Scheduled Reports - Availability
Coinbase 16:58 UTC · Interac - Deposits and Withdrawals Degraded
Signicat 16:54 UTC · Incident on 3rd party service - Swedish BankID
Intellistack 16:45 UTC · Formstack Sign: Some Documents finalized without audit pages