Major incident

Handle: Payment processing disruption (CardConnect)

Affected: Payment Portal API

Current status of Handle: Operational — live Handle status

Timeline

1. Oct 9, 2026, 17:03 UTC
   investigating
   We are investigating a disruption affecting payments processed through CardConnect. The disruption began on October 9, 2026 at 16:35:23 UTC. CardConnect has acknowledged a service disruption affecting its CardPointe Gateway and related services and is investigating. Direct ACH payments remain operational. Provider status: https://status.cardconnect.com/incidents/fjm9p1srtpn8 We will provide an update as more information becomes available.
2. Oct 9, 2026, 17:16 UTC
   investigating
   In an update posted at 17:13 UTC, CardConnect reports that service has been restored and it is monitoring the results. Recovery of affected payment processing in Handle has not yet been confirmed. Direct ACH payments remain operational. We will update this incident once Handle recovery is verified. Provider status: https://status.cardconnect.com/incidents/fjm9p1srtpn8
3. Oct 9, 2026, 17:24 UTC
   monitoring
   CardConnect reports that service has been restored. We are now monitoring CardConnect-backed payment processing for continued stability. Direct ACH payments remain operational. We will provide a further update if conditions change. Provider status: https://status.cardconnect.com/incidents/fjm9p1srtpn8
4. Oct 9, 2026, 18:04 UTC
   resolved
   This incident is resolved. CardConnect reported restored service in its 17:13 UTC update. Direct ACH payments remain operational.

Updates as published by Handle (original).