Major incident
Box: [Medium] Issue with multiple Box Services
Oct 20, 2026, 02:19 UTC
started
03:47 UTC
resolved
1 h 29 min
duration
Affected: Content API, Uploads/Downloads, Box Sign, Box Sign
Current status of Box: Operational — live Box status
Timeline
- Oct 20, 2026, 02:19 UTCinvestigatingOur team is investigating an issue with the Public API and Box Sign. Users may see errors or timeouts when attempting to use the Public API or Box Sign. We will provide additional information as it becomes available.
- Oct 20, 2026, 02:33 UTCinvestigatingOur team is continuing to investigate an issue with the Public API, Box Sign, and Downloads. We will provide additional information as it becomes available.
- Oct 20, 2026, 03:11 UTCidentifiedThe issue has been identified and a fix is being implemented.
- Oct 20, 2026, 03:47 UTCresolvedAfter further monitoring, this incident is now considered resolved. All Box services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Updates as published by Box (original).
Other services with incidents at the same time
- Teleport Cloud 02:53 UTC · Security Maintenance
- Twilio 02:05 UTC · Voice Call Failures from Network Subscribers to a Subset of Twilio Thailand Phone Numbers
- Dialpad 01:44 UTC · Some customers may be experiencing issues making or receiving calls.
- Sangoma 01:38 UTC · Intermittent outbound call failures for Fonality customers in Australia
- Gemini Exchange 01:23 UTC · Temporary Sign-in Issue to Exchange and Credit Card on Gemini Website
More Box incidents
- October 15, 2026 [Major] Issue with Box Drive
- October 8, 2026 [Critical] Issues with Multiple Box Services
- October 8, 2026 [Medium] Issue with Enterprise Event Reports
- October 2, 2026 [Medium] Issue with File Requests
- September 30, 2026 [Medium] Issue with multiple reports
- September 29, 2026 [Critical] Issues with All Files Page, Box Notes, API calls, logins and downloads