Critical incident

Box: [Critical] Issues with Multiple Box Services

Affected: Content API, Login/SSO, Web Application, Content Preview, Uploads/Downloads, Authentication (OAuth 2.0 / JWT), Search, Uploads/Downloads, Webhooks, Box Embed Widget, Box Sign, Box Canvas, Workflows and Automations, Box Shuttle, Accessible Site (a.box.com), Box AI, Box Sign, Box Doc Gen, Box Apps, Box Extract, Events API, Box AI, Files Page

Current status of Box: Operational — live Box status

Timeline

1. Oct 8, 2026, 09:27 UTC
   investigating
   We are investigating an ongoing issue affecting All Files page, API, uploads, downloads, Box Sign and Notes. We will provide more information as soon as it is available.
2. Oct 8, 2026, 09:33 UTC
   resolved
   After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Updates as published by Box (original).