Major incident

Box: [Major] Issue with Box Drive

Affected: Box Drive

Current status of Box: Operational — live Box status

Timeline

1. Oct 15, 2026, 08:30 UTC
   investigating
   We are investigating latency with syncing from the Box Web Application to Box Applications: Box Drive Some Users may see delayed updates synchronizing items from the Box Web App to Box Drive desktop clients.
2. Oct 15, 2026, 09:10 UTC
   identified
   Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
3. Oct 15, 2026, 10:10 UTC
   identified
   We are continuing to work on a fix for this issue.
4. Oct 15, 2026, 11:15 UTC
   identified
   We are continuing to work on a fix for this issue.
5. Oct 15, 2026, 12:13 UTC
   monitoring
   Our team has taken steps to remediate this issue and is seeing improvement for the Box Drive service. We are continuing to monitor for any additional impact.
6. Oct 15, 2026, 12:41 UTC
   resolved
   After further monitoring, this incident is now considered resolved. The Box Drive service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Updates as published by Box (original).