No impact incident

Bonterra & NGP VAN Incidents & Maintenance: Network for Good - Issue Impacting Transaction Processing for Certain DonateNow Customers

Affected: Network for Good

Current status of Bonterra & NGP VAN Incidents & Maintenance: Operational — live Bonterra & NGP VAN Incidents & Maintenance status

Timeline

1. Oct 28, 2026, 13:42 UTC
   investigating
   We have identified an issue impacting the ability to process transactions for certain DonateNow customers. Other platforms such as Fundraising Pages, Events, and Auctions are unaffected. Our team is actively investigating and working to resolve this. We'll share updates as we have more information.
2. Oct 28, 2026, 14:23 UTC
   investigating
   We are aware of an issue currently impacting the ability to process transactions for certain DonateNow customers and are actively working to resolve it. Other platforms such as Fundraising Pages, Events, and Auctions are unaffected. We understand the disruption this may cause and want to assure you that this is our top priority. Our team is working diligently to restore full functionality as quickly as possible. Please continue to monitor this page for further updates, and we appreciate your patience. Our next update will be posted by approximately 11:00 AM ET, if not sooner.
3. Oct 28, 2026, 15:06 UTC
   investigating
   Our team continues to investigate the issue impacting the ability to process transactions for certain DonateNow customers. Other platforms such as Fundraising Pages, Events, and Auctions remain unaffected. We are actively working toward a resolution and will share more information as it becomes available. Thank you for your continued patience. Our next update will be posted by approximately 11:30AM ET, if not sooner
4. Oct 28, 2026, 15:33 UTC
   investigating
   We are continuing to work on resolving the issue impacting the ability to process transactions for certain DonateNow customers. Other platforms such as Fundraising Pages, Events, and Auctions remain unaffected. Our team is actively engaged and remains focused on restoring full functionality as quickly as possible. We appreciate your patience and understanding. Our next update will be posted by approximately 12:00 PM ET, if not sooner.
5. Oct 28, 2026, 15:59 UTC
   investigating
   Our team is still working to resolve the issue impacting the ability to process transactions for certain DonateNow customers. Other platforms such as Fundraising Pages, Events, and Auctions continue to operate normally. We understand the impact this has had and are treating this as a top priority. We will share more information as soon as it becomes available. Thank you for your continued patience. Our next update will be posted by approximately 12:30 PM ET, if not sooner.
6. Oct 28, 2026, 16:39 UTC
   investigating
   We are continuing to investigate and work toward a resolution for the issue impacting the ability to process transactions for certain DonateNow customers. Fundraising Pages, Events, and Auctions remain unaffected. Our team is fully engaged and focused on restoring normal functionality as quickly as possible. We appreciate your continued patience while we work through this. Our next update will be posted by approximately 1:00 PM ET, if not sooner.
7. Oct 28, 2026, 16:59 UTC
   investigating
   Our team remains actively engaged in resolving the issue affecting transaction processing for certain DonateNow customers. Fundraising Pages, Events, and Auctions are not impacted. We recognize the disruption this has caused and are working to restore full functionality as soon as possible. Thank you for bearing with us as we continue our efforts. Our next update will be posted by approximately 1:30 PM ET, if not sooner.
8. Oct 28, 2026, 17:13 UTC
   monitoring
   We have implemented a fix and have completed testing. While the issue has been addressed, we will continue to monitor to ensure there is no regression. Please continue to monitor this page for further updates.
9. Oct 28, 2026, 17:15 UTC
   monitoring
   We have implemented a fix and have completed testing. While the issue has been addressed, we will continue to monitor to ensure there is no regression. Please continue to monitor this page for further updates.
10. Oct 28, 2026, 18:47 UTC
    resolved
    The incident has been successfully resolved.

Updates as published by Bonterra & NGP VAN Incidents & Maintenance (original).