Minor incident

Twilio: Possible 503 Errors for Messaging Traffic in the Australia Region

Affected: Programmable Messaging API

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Oct 28, 2026, 14:18 UTC
   investigating
   Our monitoring systems have detected a potential issue with potential failing in cell messaging-ingress-gateway-0. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
2. Oct 28, 2026, 15:21 UTC
   identified
   Our engineers have identified the issue with possible 503 Errors for Messaging Traffic for some customers in the Australia Region and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
3. Oct 28, 2026, 16:20 UTC
   identified
   Our engineers have identified the issue with possible 503 Errors for Messaging Traffic for some customers in the Australia Region and are continuing on working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
4. Oct 28, 2026, 18:18 UTC
   identified
   Our engineers have identified the issue with possible 503 Errors for Messaging Traffic for some customers in the Australia Region and are continuing on working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
5. Oct 28, 2026, 21:03 UTC
   monitoring
   Our engineers have deployed a fix, and are monitoring to confirm that affected customers in the Australia Region are no longer encountering 503 Errors for Messaging Traffic. We expect to provide another update in 30 minutes or as soon as more information becomes available.
6. Oct 28, 2026, 21:32 UTC
   resolved
   Customers in the Australia Region are no longer encountering 503 Errors for Messaging Traffic. This incident has been resolved.

Updates as published by Twilio (original).