Minor incident

Bonterra & NGP VAN Incidents & Maintenance: Issue accessing some NGP VAN Products

Affected: EveryAction, NGP VAN

Current status of Bonterra & NGP VAN Incidents & Maintenance: Operational — live Bonterra & NGP VAN Incidents & Maintenance status

Timeline

1. Oct 7, 2026, 18:48 UTC
   investigating
   We are currently investigating an issue that is preventing some users from accessing some NGP VAN Products. We are working as quickly as possible to resolve this and will share an update as soon as we have one.
2. Oct 7, 2026, 19:19 UTC
   monitoring
   As of 3:15 PM ET, we have mitigated the earlier issue that prevented some users from accessing some NGP VAN Products. We are continuing to monitor for any further issues.
3. Oct 7, 2026, 20:58 UTC
   resolved
   The earlier issue is resolved, we are continuing to monitor for any further issues.

Updates as published by Bonterra & NGP VAN Incidents & Maintenance (original).