Major incident

Berklee IT Services: Partial Outage: Onelogin enabled access lost

Affected: OneLogin

Current status of Berklee IT Services: Under maintenance — live Berklee IT Services status

Timeline

1. Apr 17, 2026, 17:12 UTC
   identified
   We have received reports that some users are unable to access email or other onelogin enabled services. Engineers have identified that some accounts have lost entitlements in Onelogin and working on a resolution.
2. Apr 17, 2026, 17:37 UTC
   identified
   A fix has been deployed that should complete and restore access by 7:30PM Eastern time. Engineers are monitoring.
3. Apr 21, 2026, 13:48 UTC
   resolved
   April 20, 2026 8:59AM PDT Resolved - Issue is resolved and status page is available now

Updates as published by Berklee IT Services (original).