Major incident

MongoDB Cloud: MongoDB Atlas BI Connector: Connections and queries fail

Apr 17, 2026, 17:03 UTC

started

13:45 UTC

resolved April 21, 2026

3 days 20 h

duration

Affected: MongoDB Atlas for Government

Current status of MongoDB Cloud: Operational — live MongoDB Cloud status

Timeline

Apr 17, 2026, 17:03 UTC
investigating
We are currently investigating reports in MongoDB Atlas for Government that the Business Intelligence Connector (BI Connector) is failing. Affected users will have issues connecting to and querying their BI Connectors. No workaround has been identified at this time. Underlying cluster health is not affected.
Apr 17, 2026, 20:24 UTC
identified
We have identified the issue affecting the Business Intelligence (BI) Connector in MongoDB Atlas for Government. We are working on a fix. While no workaround exists, data remains accessible to MongoDB clients. Affected users will not be able to connect to their clusters' BI Connectors. Cluster health is unaffected.
Apr 20, 2026, 19:17 UTC
monitoring
A fix has been implemented and we are monitoring the results. The launch of the fix should be complete by approximately 13:00 UTC 21 April 2026.
Apr 21, 2026, 13:45 UTC
resolved
This incident has been resolved.

Updates as published by MongoDB Cloud (original).