Major incident

Auth0: Elevated Errors on Public Cloud Environments

Affected: User Authentication, User Authentication, User Authentication, Machine to Machine Authentication, Machine to Machine Authentication, Machine to Machine Authentication

Current status of Auth0: Minor issues — live Auth0 status

Timeline

1. Apr 22, 2026, 18:29 UTC
   investigating
   We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.
2. Apr 22, 2026, 19:01 UTC
   resolved
   Customers experienced service disruption due to a DNS misconfiguration that was inadvertently applied in preparation for infrastructure enhancement. This issue was resolved after the misconfiguration was manually corrected. We monitored the environment to ensure stability and confirmed that services have been restored. A root cause analysis (RCA) will be posted here within 7 business days. We sincerely apologize for the impact this had on you and your users.
3. May 7, 2026, 16:31 UTC
   postmortem
   A root-cause analysis for this issue has been performed and is now available at:[https://cdn.auth0.com/blog/20260422\_-\_Elevated\_Errors\_on\_Public\_Cloud\_from\_DNS\_Resolution\_Failures.pdf](https://cdn.auth0.com/blog/20260422_-_Elevated_Errors_on_Public_Cloud_from_DNS_Resolution_Failures.pdf)

Updates as published by Auth0 (original).