Critical incident

Auth0: Third-Party Outage Impacting US-1 Public Cloud

Affected: User Authentication, Machine to Machine Authentication

Current status of Auth0: Minor issues — live Auth0 status

Timeline

1. Oct 23, 2026, 17:39 UTC
   investigating
   On October 23, 2026, between approximately 15:20 and 15:50 UTC, an infrastructure-level outage occurred with our third-party Edge provider, impacting authentication services on the US-1 Public Cloud environment for requests routing through a specific region. Our provider has reported that this issue has been mitigated after deploying a fix for the issue. We've been monitoring the environment to ensure stability and are actively engaging with our service provider about the root cause of the event.
2. Oct 23, 2026, 17:45 UTC
   resolved
   After monitoring the affected environments to ensure stability, we confirm that previously affected services have been restored following the fixes deployed by our third-party service provider. A root cause analysis (RCA) will be posted here within 10 business days. We sincerely apologize for the impact this had on you and your users.

Updates as published by Auth0 (original).