Major incident

Aircall: Aircall Analytics Performance

Affected: Analytics

Current status of Aircall: Operational — live Aircall status

Timeline

1. Apr 14, 2026, 15:24 UTC
   identified
   We have identified an issue with Analytics performance, and we're implementing mitigation measures. During the mitigation attempt, Analytics data may be unavailable for a period of 15 minutes. Live Monitoring is not impacted. We will provide further updates as soon as possible.
2. Apr 14, 2026, 15:31 UTC
   monitoring
   We have completed the mitigation actions, and performance levels are now stable. We continue to actively monitor Analytics' performance. Further updates will be provided as soon as progress is made.
3. Apr 14, 2026, 15:55 UTC
   resolved
   Analytics' performance is fully stable and operating normally.

Updates as published by Aircall (original).