Critical incident

iAdvize (HA): P0 - Disruption on our platform

Apr 14, 2026, 15:08 UTC

started

16:04 UTC

resolved

56 min

duration

Affected: Login, Login, Engagement settings, Conversation views, Distribution settings, Message exchange, Channel settings, Conversation closure, Users management, Conversation transfer, Statistics (conversations), Mirroring / Cobrowsing, Sending email, Canned answer

Current status of iAdvize (HA): Operational — live iAdvize (HA) status

Timeline

Apr 14, 2026, 15:08 UTC
identified
We are currently experiencing disruptions on our platform. Admin / livechat / conversation panel (desk) are down.
Apr 14, 2026, 15:21 UTC
monitoring
A fix has been implemented and we are monitoring the results.
Apr 14, 2026, 16:04 UTC
resolved
This incident has been resolved.

Updates as published by iAdvize (HA) (original).

Other services with incidents at the same time

Liquid Web - Services 15:44 UTC · Apache Service Disruption Caused by immunify360-ea-php-hardened Repository Incompatibility
Weglot 15:39 UTC · Marketing website is down
Aircall 15:24 UTC · Aircall Analytics Performance
Knock 15:09 UTC · Errors with tracked link resolution
YNAB 14:36 UTC · Help Center / Knowledge Base is Down

More iAdvize (HA) incidents

October 21, 2026 PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619
October 12, 2026 P1 - Impossible to open conversation
August 26, 2026 P0 - Disruption on our platform
June 17, 2026 P1 - Platform disruption: Knowledge Library & AISA unavailable
June 15, 2026 P1 - Platform disruption: Knowledge Library & AISA unavailable
April 13, 2026 P0 - Disruption on our platform