Major incident

Ada: Issues with Ada's Zendesk integration are being investigated

Apr 7, 2026, 15:37 UTC

started

19:35 UTC

resolved

3 h 58 min

duration

Affected: Agent Handoffs

Current status of Ada: Operational — live Ada status

Timeline

Apr 7, 2026, 15:37 UTC
investigating
Some customers are experiencing issues with Ada's Zendesk integration. This is affecting chat transcripts for Zendesk messaging integration. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
Apr 7, 2026, 16:03 UTC
identified
The issue has been identified, and we are seeing systems recovering.
Apr 7, 2026, 16:32 UTC
monitoring
The systems have recovered and we are seeing transcripts passing through successfully.
Apr 7, 2026, 19:35 UTC
resolved
This incident has been resolved.

Updates as published by Ada (original).

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HiBob 14:56 UTC · Some users may experience slower-than-usual performance at the moment. Our team is aware of the issue and is actively working to identify the root cause and resolve it. We appreciate your patience and will share updates as we make progress.