Major incident

University of Idaho: TDX/Support Portal Email Disruption

Apr 7, 2026, 15:08 UTC

started

19:45 UTC

resolved

4 h 36 min

duration

Affected: TeamDynamix (TDX)

Current status of University of Idaho: Operational — live University of Idaho status

Timeline

Apr 7, 2026, 15:08 UTC
investigating
There is currently an issue with ticket creation from emails on the U of I TDX Support Portal. If you request Support via an email, there will be delays. It is advised that you use the support portal, Client Portal Home (https://support.uidaho.edu/TDClient/40/Portal/Home/) to request service or report issues.
Apr 7, 2026, 15:21 UTC
identified
The issue has been identified and a fix is being implemented.
Apr 7, 2026, 16:28 UTC
monitoring
A fix has been implemented and we are monitoring the results.
Apr 7, 2026, 19:45 UTC
resolved
This incident has been resolved.

Updates as published by University of Idaho (original).

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