Major incident

Ada: Admin Dashboard Not Loading for US Cluster Customers

Affected: Dashboard

Current status of Ada: Operational — live Ada status

Timeline

1. Apr 1, 2026, 13:13 UTC
   investigating
   We are currently investigating reports of the admin dashboard failing to load for us cluster customers. Customers are reporting a 500 response when attempting to load a dashboard of an ai agent in the us cluster. Dashboard in other clusters (ie. the address includes a cluster after the handle ex. bot-handle.[cluster].ada.support) do not seem affected.
2. Apr 1, 2026, 13:25 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Apr 1, 2026, 13:40 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Apr 1, 2026, 14:01 UTC
   resolved
   This incident has been resolved.

Updates as published by Ada (original).