Major incident

USG Services: Multi-Site Windstream Outage

Affected: GA DOE K-12 Network

Current status of USG Services: Operational — live USG Services status

Timeline

1. Apr 1, 2026, 12:34 UTC
   investigating
   Information Technology Services (ITS) is reporting a multi-site Windstream outage affecting the following locations: - Clay County Schools - Marion County Schools - Terrell County Schools - Terrell RYDC Zayo/ENA is investigating the root cause of the disruptions. There is currently no ETR for resolving the issue, but updates will be posted as they become available.
2. Apr 1, 2026, 13:29 UTC
   identified
   The Windstream field technician has identified the damage location in Dawson, GA, which was caused by an auto accident. Appropriate repair teams are being engaged to proceed with restoration efforts.
3. Apr 3, 2026, 12:27 UTC
   resolved
   Network Support Services (NSS) and Zayo/ENA have confirmed that Windstream has restored full functionality of internet access at the affected schools. In the event that you experience any further issues with network access, please contact the USG Service Desk at [email protected] or 877-251-2644.

Updates as published by USG Services (original).