Major incident

Rice University: Tableau Server login and access issues

Affected: Tableau

Current status of Rice University: Operational — live Rice University status

Timeline

1. Apr 20, 2026, 16:26 UTC
   investigating
   We are currently investigating an issue affecting Tableau Server access for some users. Following a server issues which resulted in Tableau Server license reinstallation this past weekend, some user accounts are appearing as unlicensed. As a result, affected users may experience issues logging in or accessing Tableau content. Our team is actively working to resolve the issue. We will share another update as soon as more information is available.
2. Apr 20, 2026, 16:29 UTC
   investigating
   We are continuing to investigate this issue.
3. Apr 20, 2026, 20:07 UTC
   identified
   We have identified the Tableau access issue affecting some users. Following license reinstallation this past weekend, some Viewer and Explorer accounts are appearing as unlicensed. We are working with Tableau Support to restore the correct licensing and access as quickly as possible.
4. Apr 20, 2026, 23:32 UTC
   resolved
   The Tableau access issue has been resolved. We restored the correct Tableau Server licensing, and complete user access should now be functioning normally. If you continue to experience login or access issues, please contact [email protected] for assistance.

Updates as published by Rice University (original).