Critical incident

Xero: US: Payroll (Powered by Gusto) - customers will be unable to access US Payroll in Xero

Sep 28, 2026, 20:32 UTC

started

21:23 UTC

resolved

51 min

duration

Affected: US Payroll, powered by Gusto

Current status of Xero: Operational — live Xero status

Timeline

Sep 28, 2026, 20:32 UTC
identified
We're aware that customers are currently unable to access US Payroll in Xero, due to an issue on Gusto's side. Our Product Team is working with Gusto to restore service. This is our top priority and we will update you as soon as we can.
Sep 28, 2026, 21:05 UTC
monitoring
Gusto has implemented a fix and we are currently monitoring the results.
Sep 28, 2026, 21:23 UTC
resolved
Gusto has resolved the issue impacting US customers trying to access and use US Payroll. For further insights, check Gusto's Status Page

Updates as published by Xero (original).

This was part of a wider event: 47 services reported incidents within the hour.

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Intellistack 20:01 UTC · Formstack Sign authentication migration
Kennesaw State University 19:49 UTC · Microsoft Groups/Teams Issue Identified - Monday, 09/28/2026