Minor incident

Workato Americas: API Platform Performance Degradation

Affected: API Gateway

Current status of Workato Americas: Operational — live Workato Americas status

Timeline

1. Nov 5, 2026, 12:26 UTC
   investigating
   We are investigating an issue impacting the API Platform. Customers may encounter intermittent 502 errors when calling API Platform endpoints. We will share additional information as soon as it is available.
2. Nov 5, 2026, 13:24 UTC
   identified
   We have identified the root cause of the issue and are actively implementing remediation steps. Further updates will be provided shortly.
3. Nov 5, 2026, 13:26 UTC
   investigating
   We are currently investigating this issue.
4. Nov 5, 2026, 13:29 UTC
   identified
   We have identified the root cause of the issue and are actively implementing remediation steps. Further updates will be provided shortly.
5. Nov 5, 2026, 14:22 UTC
   monitoring
   Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
6. Nov 5, 2026, 14:54 UTC
   resolved
   After further monitoring, this issue is now considered resolved. Customers that experienced intermittent 502 errors when calling API Platform endpoints may retry any failed requests as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Updates as published by Workato Americas (original).