Critical incident

Workato Americas: Workato Go Service Disruption

Affected: Workato GO

Current status of Workato Americas: Operational — live Workato Americas status

Timeline

1. May 8, 2026, 01:17 UTC
   investigating
   We are currently investigating an issue affecting access to Workato Go. Some users may experience difficulties loading the application. Our team is actively working to restore full access and will provide updates as the situation develops.
2. May 8, 2026, 01:20 UTC
   investigating
   We are continuing to investigate this issue.
3. May 8, 2026, 02:55 UTC
   identified
   We are continuing to investigate the issue affecting Workato Go, which is related to an ongoing incident with AWS. The following capabilities are currently impacted: - Access to Workato Go is unavailable - Knowledge base creation is impacted as ingestion services are currently down - Knowledge base retrieval is unavailable; data from configured knowledge bases cannot be retrieved until this issue is resolved We are actively monitoring the situation and will provide further updates. Reference: AWS Service Health Dashboard – https://health.aws.amazon.com/health/status
4. May 8, 2026, 04:23 UTC
   resolved
   Workato Go access has been restored and knowledge base creation and retrieval are functioning as expected. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Updates as published by Workato Americas (original).