Major incident

KnowBe4: PhishER - Unable to Login (US)

May 8, 2026, 02:05 UTC

started

03:54 UTC

resolved

1 h 49 min

duration

Affected: Console

Current status of KnowBe4: Operational — live KnowBe4 status

Timeline

May 8, 2026, 02:05 UTC
investigating
We are investigating an issue impacting the ability to login to PhishER in the US instance.
May 8, 2026, 03:54 UTC
resolved
This incident has been resolved.
May 15, 2026, 14:44 UTC
postmortem
On Friday, May 8, 2026, from approximately 01:45 to 03:08 \(UTC\), some US customers experienced issues accessing the PhishER console and PasswordIQ. This incident was caused by a localized infrastructure failure at our cloud service provider, which affected authentication traffic and prevented login verifications. To resolve this issue, we reprovisioned our authentication resources to healthy environments. After we rerouted login traffic to the healthy environments, PhishER and PasswordIQ returned to regular performance by 03:08 \(UTC\). No data loss occurred as a result of this issue.

Updates as published by KnowBe4 (original).

This was part of a wider event: 61 services reported incidents within the hour.

Rudderstack 02:47 UTC · Event ingestion issue for Starter and Growth customers in US
Chartbeat 01:35 UTC · Third-party service outage that may affect Chartbeat products
Sumo Logic 01:27 UTC · Problem with CSE APIs, CSE UI, Data Indexing, Metrics Alerting, Metrics Collection and Tracing Collection in North America 1 (US1)
Genesys Cloud 01:25 UTC · Elevated Error Rates - Americas (US-East)
Workato Americas 01:17 UTC · Workato Go Service Disruption
Punchh 01:15 UTC · Punchh Platform Service Regression - High Error Rates in APIs
Confluent Cloud 01:14 UTC · Elevated error rates and latency on produce and consume operations on AWS us-east-1 AZ4